Agile Workforce Compliance Management in 4 Steps

The modern workforce has seen a dramatic shift away from the salaried 9-5 employee, and towards a mosaic of independent contractors engaged by enterprises for specific projects. While the gig economy is in many ways a more efficient and productive model, it’s also a less secure one. That’s not to say that engaging independent contractors is a lawless gamble, but rather that enterprises must be informed and intentional when it comes to making sure their workforce is compliant and protected.

Compliance means a couple of things for independent contractors. First off, it means ensuring that they do, in fact, fit in that category. It means making sure they’ve protected both themselves and the company from harm. And because their contract doesn’t take them under the company wing, it also means actively checking that they remain compliant after the contract has been signed. While contracts and state regulations will vary, this comprehensive guide will help you ensure that your independent contractors are compliant throughout your engagement.

Step One: Classification

It’s no secret that Independent Contractor can be a precarious classification. The debate over what separates independent contractors from employees shows no signs of conclusion, particularly in light of recent high-profile misclassification suits. The tricky part about independent contractor classification is that it varies by state and by the regulatory entity. The stricter states, most recently including California, use the ABC test; a set of three conditions, all of which must be true to be considered an Independent Contractor.

  1. The worker is free from the control and direction of the hirer in relation to the performance of the work, both under the contract and in fact
  2. The worker performs work that is outside the usual course of the hirer’s business
  3. The worker is customarily engaged in an independently established trade, occupation, or business of the same nature as the work performed for the hirer

While most states have more inclusive criteria, shifting the burden of proof to assume employee status is common in many parts of the US. In other words, you’re an employee until proven Independent. Before negotiating a new contract, take a minute to check your state’s definition to make sure you’re starting off on the right foot.

Step Two: Obtaining a Certificate of Insurance (COI)

Providing independent contractors with insurance is a slippery slope that can often lead to misclassification. Of course, it’s important to make sure you’re not liable for any damages caused by or to the independent contractor, but they have to be the one to purchase the liability coverage that protects you both from harm. You can, however, build specific requirements into contracts to make sure the independent contractor has coverage levels you’re comfortable with. A Certificate of Insurance (COI) lets you know that the independent contractor held up their end of the bargain.

Because setting insurance requirements for independent contractors can be so tedious, many enterprises rely on legacy requirements that haven’t been updated to reflect the needs of the gig economy. These broad requirements were designed to cover any work the business contracted out, meaning they often include more coverage than a project actually requires. These tend to put unnecessary costs on independent contractors, which can lead them to raise their rates or, in some cases, to decline the contract altogether. Finding the balance between deterring talent and leaving your company vulnerable can be tricky. Reach out to Bunker to help you determine the appropriate requirements for your workforce!

Step Three: Maintaining Compliance

Unfortunately, obtaining a COI isn’t the end of the road when it comes to compliance. For the most part, COIs are static documents. If an independent contractor cancels their insurance policy after submitting their COI to your company, it’s likely to go unnoticed. Updating contracts with reasonable insurance limits will reduce the likelihood of independent contractors skirting their insurance requirements, but it can’t prevent it entirely.

Additionally, 10% of independent contractors’ insurance policies quietly expire every month, meaning there’s a distinct possibility that someone who was compliant at the start of their contract will be uninsured by the time a problem arises. Monitoring compliance is as important as initiating it because, legally, an uninsured independent contractor and an independent contractor with expired insurance are one and the same. Both can leave your company liable for damages and vulnerable to expensive lawsuits should something go wrong. COI management platforms have emerged to help with this problem, but they can be expensive and still rely on insurance companies to give them timely information. The best way to monitor compliance is to encourage your Independent Contractors to purchase insurance through an online broker who will turn the COI into a live document. Bunker’s Live COI updates instantly when a contractor’s insurance changes, and stores unlimited data from an easy online platform free of charge.

Step Four: Ongoing Monitoring

Certificates of Insurance have historically lived in folders of PDFs stored within the depths of the HR department. As utilizing independent contractors has become more popular, diligently maintaining the digital stack of COIs is becoming impossible. Fortunately, a few systems have come into play to help companies at the vanguard of the gig economy manage their workforce.

If your company prefers to keep things in-house, it’s a good idea to implement a compliance analyst—or in larger cases a compliance department—who’s knowledgeable and focused on your contingent workforce. A second option is to utilize a compliance management system. A CMS is a much broader system, tracking certifications like background checks and training along with COIs.

However, as mentioned above, these are only as efficient as the insurance company. If an enterprise gets sued during the week that it takes for a traditional insurance company to notify you of a cancelled policy, they’re out of luck. The Live COI is the most efficient option, because it tracks insurance coverage from start to finish, keeping both the independent contractor and the companies they work with up to date on their compliance status. The Live COI is stored in cloud-based software that can be accessed by both parties, and updated with the click of the button for any new contracts.

At the end of the day, compliance just means that both the independent contractor and the company they’re working for are adhering to necessary regulations. What makes it more complicated is the division of responsibility between the two. Luckily, there are plenty of intermediaries designed to bridge the gap so everyone is on the same page!

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